FAQ – Kove Jewelry

FAQ

Jewelry:

The Jewelry we have is made of 925 Sterling Silver other jewelry is made from Zinc.

The jewelry is not waterproof so we recommend to try not to get your jewelry wet or worn in the gym or shower/swim with it.
If your skin is allergic to zinc we do not recommend to wear our jewelry.

 

How does shipping work?

Goodgoodiez partners with global merchants and artisans in order to provide you the best prices and the most interesting products.

We ship directly from our partners in different countries. Please do not panic if it does not show up immediately, it's on its way (please email us for tracking)  

Estimated expedited delivery time to the US: 12-30 days

Estimated expedited delivery time to Australia: 15-30 days

Estimated expedited delivery time to Canada: 16-35 days

Estimated expedited delivery time to Europe: 15-35 days

Estimated delivery time for standard shipping: 12-45 days

We offer international shipping options too - no matter where you are, you can buy from us!

THE TRACKING NUMBER FOR MY ORDER STOPPED UPDATING, WHAT HAPPENED?

If you're buying from outside of the U.S. (particularly in Canada), your country's customs department may decide to hold your items at the border temporarily, often without explanation! Note: Canada's customs department takes a particularly long time to resolve these holds. This is relatively rare, but if your order is held up in customs, we suggest calling your country's customs department directly and ask that they release your items immediately.

Note: if for some reason your order is never released by customs, we'll send you a replacement!

If your tracking number doesn't show up on time, please do not worry it will show up later.  

WHAT IF I NEED TO RETURN SOMETHING?

No worries! Contact us right away and we'll help guide you through the process:

Contact at:

support@goodgoodiez.com

HOW DO WE CONTACT YOU WITH PRESS INQUIRIES?

Send us an email and we'll get back to you as soon as we can.

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